FREE SPECIAL DELIVERY & SIGNED FOR POSTING RECORD BOOKLET WITH ALL FRANKING ORDERS OVER £100.

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Please select the manufacturer / supplier of your franking machine:

Below you will be able to find a range of support for a range of different franking machines. Simply find your manufacturer / supplier and see if we can offer support for your franking machine.

Support

Mailcoms Franking Machine Support

Mailcoms Franking Machine Support
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  • Mailstart Series
  • Mailbase Series
  • Mailsend Series
  • Parcelsend Series
Support

Pitney Bowes Franking Machine Support

Pitney Bowes Franking Machine Support
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  • DM60 Series
  • SendPro Series
  • DM110i/DM160i/DM220i
  • DM300M/DM400M Series
  • Connect Series
Support

Quadient Franking Machine Support (Formerly Neopost)

Quadient Franking Machine Support (Formerly Neopost)
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  • IS Series
  • IN Series
  • iX Series
Support

FP Mailing Franking Machine Support

FP Mailing Franking Machine Support
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  • Postbase Mini Series
  • Postbase Series
Support

Frama Franking Machine Support

Frama Franking Machine Support
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  • Matrix Series
  • FS Series
  • FN Series
  • FX Series
Support

Royal Mail Pricing / Size Guide Help

Packaging Supplies
Find Out More
  • UK Pricing
  • International Pricing

Mailcoms Terms & Conditions Of Service And Supply Of Franking Machines

When experiencing problems with your franking machine please take time to read the support pages available. By pointing you to this site we aim to get you up and running as soon as possible and by following our simple instructions carefully most problems can be easily resolved.

Please also remember after years of supplying ink cartridges and servicing most brands of franking machine we are very experienced in all problems customers experience.

If you have print problems with the franking machine ink cartridge then please remember problems are very often not with the cartridge but with the machine or the operation / insertion of the cartridge and again can be easily resolved.. Over many years of assisting customers we often receive supposedly ‘faulty’ ink cartridges but find them only to be working perfectly when we receive them back. As some ‘ink jet franking machines are nearing nearly 10 years old many can have a build up of waste ink and if not serviced or cleaned regularly this can block up the new ink cartridges so no amount of cleaning or replacing the cartridge would resolve the issues until the machine has been serviced properly.

If you need help with this please call us on 01543 572 776, as Royal Mail Approved Independent Maintainers we can give you a quotation to service your machine without the expensive manufacturer bill.

Still have questions?

Below you will be able to find details to get in touch with us if you still have questions.

Visit our YouTube Channel
Call: 01543 572 776
Email: info@mailcoms.co.uk

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

Delivery Information

We offer a free standard 3-5 working day delivery service on most of our website orders (£100 minimum order spend for packaging supplies). Please see additional details below for clarification, alternatively please add your required items to your basket where the total shipping costs will be calculated for you.

Please note our delivery cut off times are as follows:

  • Franking Supplies: 4:00pm
  • Packaging Supplies: 3.00pm

Please note that parcels can be delivered any time between the hours of 7am to 6:00pm Monday to Friday, unfortunately we are unable to offer specific times for deliveries or offer Saturday deliveries. Delivery times detailed below can be affected by national and / or local disruption, seasonal and / or weather conditions as our deliveries are carried out by third party couriers.

Franking Supplies

Standard 3 – 5 Working Day Delivery

Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £9.95 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

48 Hour Delivery Upgrade

48-hour delivery charges will be at a standard rate of £4.95. Orders received before 4:00pm Monday – Friday we will aim to deliver within 2 working days. Please note a minimum delivery charge of £9.95 will be quoted on the following postcodes; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Deliveries to this post code may take longer therefore please allow 3-5 days delivery. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Next Working Day Delivery Upgrade

Next Working Day delivery charges will be at a standard rate of £6.95. Please note that this is not a guaranteed service. Orders received before 4:00pm Monday – Thursday we will aim to deliver next working day. Orders received before 4:00pm Fridays we will aim to deliver the following Monday. Please note a minimum delivery charge of £9.95 will be quoted on the following postcodes; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please note we are unable to offer a guaranteed next day delivery service to these areas and they may take longer therefore please allow 3-5 days delivery. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Packaging Supplies

Standard 3 – 5 Working Day Delivery

Standard 3 – 5 Working Day Delivery is FREE on orders over £100.00, if your order is under this value, the charge will be at a standard rate of £6.95. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £9.95 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Next Working Day Delivery Upgrade

Next Working Day delivery charges will be at a standard rate of £9.95. Please note that this is not a guaranteed service. Orders received before 3:00pm Monday – Thursday we will aim to deliver next working day, orders received before 3:00pm Fridays we will aim to deliver the following Monday (with the exception of Bank Holiday Mondays, where deliveries will be on the Tuesday). Please note we are unable to offer a guaranteed next day delivery service to the following postcodes; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25 therefore please allow 3-5 days delivery. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Exceptional/Bulk Consignments

Depending on your total basket order, delivery charges may increase compared to the above and advertised postage charges. This is due to multi-consignment/overweight items and/or delivery locations. Please add the items required to your basket to update your delivery charge. Occasionally we may need to requote your packaging cost if the delivery location and consignment size is outside of our current couriers capabilities, if this is case we will contact you to discuss and clarify.

Please also note that dependent on product and/or quantity your order may be despatched on a pallet, if you are unable to accept pallet deliveries then please contact us to discuss your options.

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you ‘Subscribe & Save’ we will automatically create an order based on your requested duration and frequency. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your ‘Subscribe & Save’ products, you can do so at any time. Your order confirmation emails have links to your account where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

Trustpilot Score

Did you know?

You can now get FREE PROOF OF DELIVERY with every Royal Mail 1st Class & 2nd Class parcel and packet sent. ALSO FULLY COMPATIBLE ‘Signed For’ & ‘Special Delivery’ with Mailcoms’ latest franking machine range.

Mailsend Lite Parcel Franking Machine
Mailsend Plus Franking Machine
More information